Terms and conditions, Dottir K/S updated 1 June 2016

Thank you for being a customer of Finnsdottir. It is important to us that you feel safe when you buy products in our online shop and that you are satisfied with the products you buy.

Below you can read about:
•    General information about Finnsdottir and contact information
•    Legislation
•    Order, payment and order confirmation
•    Delivery
•    Right of cancellation
•    Returns
•    Refund of purchase price
•    Complaints
•    Cookies

 

General information about Finnsdottir and contact information

Dottir K/S
Bavnevej 21
2650 Hvidovre
Denmark
Co. reg. no. (VAT no.): DK36709820


You are always welcome to contact us by e-mail at christina@finnsdottir.dk or on telephone +45 5326 3391.
To make our terms and conditions for purchase, delivery and return of the products at Finnsdottir.dk easier to understand, we refer in the following to Finnsdottir.dk as the ‘online shop’ and Dottir K/S as ‘Dottir’, ‘we’, ‘our’ or similar terms. The terms and conditions below are referred to as our ‘trade terms’. 

 

Legislation

Just like when you buy products in an ordinary shop, terms and conditions apply to the purchase, including the Danish Sale of Goods Act. When you buy products from our online shop, in addition to the general rules of law, our trade terms apply which are an agreement between you and Dottir for the purchase of products.

Any relationship between you and Dottir, whatever the cause, as long as the relationship arises from contact with our website, is governed by Danish law.

Order, payment and order confirmation

When you wish to buy one or more products from our online shop, you add the products you want to buy to the virtual shopping cart, and then complete the purchase procedure shown in the online shop. In connection with the purchase procedure, you will be asked to accept our trade terms. Before finally approving your purchase of the selected products that appear in your virtual shopping cart, you can check your order to see the price and the purchase price that we will withdraw from your payment card.

Please note that all prices in the online shop are including VAT but are excluding shipping costs. When you have approved the order and clicked ‘Place order’, you are automatically guided to our terms of payment, which are an integral part of the online shop.

In our online shop, we accept Visa, Visa/Dankort, MasterCard with PayPal as payment acquirer. Your purchase is final only when you have approved payment in the online shop, and within a few minutes you will receive an order confirmation at the e-mail address stated in your order. The amount will be withdrawn from your payment card when the goods are shipped. An amount larger than the amount you approved when making the purchase can never be withdrawn.

When you pay with a payment card, you are always protected against abuse. If you know or suspect that your card has been abused, you can reject payment when you receive your account statement from the bank. 

 

Delivery

When you buy products from our online shop, the products are delivered by Post Danmark, GLS or another supplier to the address you have stated in connection with the purchase. We deliver as quickly as possible after the conclusion of the purchase agreement and we endeavour to deliver within 1-3 workdays. Punctual delivery requires that Post Danmark observes day-to-day delivery.

Dottir cannot be held responsible for delays by Post Danmark. If extraordinary situations arise where the products purchased are never received or delivery is significantly delayed, we ship the products again free of charge.

Delivery to Bornholm and other small islands is not covered by Post Danmark’s day-to-day delivery target.  

 

Right of cancellation

You are entitled to cancel your purchase and return your product purchased from our online shop whatever the cause. To cancel a purchase, you must inform us that you want to cancel the purchase not later than 14 days after receiving the products.

As a condition for cancelling a purchase and returning a product, you must use the standard cancellation form we have sent you as a link in your order confirmation. You can also find the standard cancellation form here: insert link 

 

Returns

When you have sent us the standard cancellation form and informed us that you want to cancel the purchase, you must return the purchased products to us via Post Danmark or another carrier. You pay the shipping expenses when returning products to us. The products must always be returned properly packaged.

Send product returns to:

Dottir K/S, Bavnevej 21, 2650 Hvidovre, Denmark, Attn.: Christina Ottesen.

When returning products, the returned products must be in essentially the same condition as when you received the products. In accordance with the Danish Consumer Contracts Act, we may reduce the purchase price that we are obliged to refund to you, if the product has been opened and used. The reduction corresponds to the reduced value of the product.

Remember to enclose the delivery note, order confirmation or invoice when returning products. Please note – we do not receive parcels as cash on delivery (COD). 

 

Refund of purchase price

When you have cancelled a purchase and returned the products, we refund the purchase price, or the reduced purchase price if we are entitled to a reduction. We refund the amount to the payment card you used to make the purchase within 14 days from receipt of the returned product(s). 

 

Complaints

In accordance with the general provisions of the Danish Sale of Goods Act, we give you 24 months to lodge complaints about goods purchased pertaining to materials and manufacturing defects. This right to complain means that we can repair the product, replace the product, refund your money or grant you a reasonable discount. The right to complain applies only to normal use of the product. The right to complain does not apply to defects, injuries caused by a defective product or wear caused by faulty operation, lack of maintenance, unauthorised repairs or modifications of the product or the like.

If you have a complaint about materials or manufacturing defects, you must, within a reasonable period and not later than two months after you have or ought to have discovered the defect, contact us at christina@finnsdottir.dk or by post addressed to:

Dottir K/S, Bavnevej 21, 2650 Hvidovre, Denmark. 

 

Cookies

Please note that our online shop uses Cookies. The sole purpose of cookies is to improve your experience of the online shop. We refer to our Privacy Policy, where you can read about our Cookie policy and our policy for the protection of your identity.